Refund Policy

Last Updated: March 15, 2026

This Refund Policy describes the conditions under which Domain ("we," "us," or "our") issues refunds for purchases made through our platform at domain.info. By completing a purchase, you acknowledge that you have read and agree to the terms outlined below.

1. General Principles

We are committed to delivering high-quality digital learning content and services. Because our offerings are delivered electronically and access is granted immediately upon purchase, all sales are generally considered final. Refunds are considered on a case-by-case basis under the specific conditions described in this policy.

2. Eligibility for a Refund

2.1 Qualifying Circumstances

A refund request may be approved if one or more of the following conditions are met:

You were charged more than once for the same purchase due to a technical error.
Access to purchased content was never granted due to a verified platform failure.
The content delivered was materially different from what was described at the time of purchase.
Your request is submitted within the applicable refund window as described in Section 3.

2.2 Non-Qualifying Circumstances

Refunds will not be issued in the following situations:

You have accessed a substantial portion of the course or program content.
You no longer wish to use the service after access has been granted.
Technical issues originate from your own device, browser, or internet connection.
You failed to cancel a subscription before the next billing cycle.
Promotional, discounted, or free-trial purchases, unless required by applicable law.
Requests submitted after the applicable refund window has closed.

3. Refund Request Window

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests received after this period will not be considered except where required by applicable law or in cases of demonstrable billing error on our part.

For subscription-based plans, the refund window applies to the most recent billing cycle only. Prior billing cycles are not eligible for refund.

4. How to Submit a Refund Request

To request a refund, contact our support team using the information below. Please include the following details in your message:

Full name associated with the account
Email address used at the time of purchase
Date of purchase and order or transaction reference number
A clear description of the reason for the refund request
Any supporting documentation, such as screenshots or error messages, where applicable

You may submit your request by email at [email protected] or by calling +1 867 872 2216. You may also write to us at 300 Hanlan St, Warren, MB R0C 3E0, Canada.

5. Review and Processing

5.1 Review Timeline

We will acknowledge receipt of your request within 2 business days. A full review and final decision will be communicated within 10 business days of receiving your complete request, including any required supporting information.

5.2 Outcome Notification

You will be notified of the outcome by email. If your request is approved, the refund will be processed to the original payment method used at the time of purchase. If your request is denied, we will provide a brief explanation of the reason.

6. Refund Method and Timeline

Approved refunds are returned exclusively to the original payment method. We do not issue refunds via alternative payment methods, store credit, or bank transfer unless the original method is no longer valid.

Once a refund is processed on our end, the time required for the funds to appear in your account depends on your payment provider. Typical timelines are as follows:

Credit or debit card: 5 to 10 business days
Digital wallet or third-party payment service: 3 to 7 business days

We are not responsible for delays caused by financial institutions or payment processors.

7. Subscriptions and Recurring Billing

7.1 Cancellation

You may cancel a subscription at any time through your account settings. Cancellation prevents future charges but does not automatically trigger a refund for the current billing period. Access remains active until the end of the paid period.

7.2 Accidental Renewal

If you were charged for a renewal and had not intended to continue, you may submit a refund request within 5 calendar days of the charge, provided you have not accessed the service during the new billing period. Such requests will be evaluated individually.

8. Chargebacks and Payment Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Unresolved chargebacks may result in the suspension or termination of your account. We will cooperate fully with any dispute resolution process initiated by a payment provider and will provide all relevant transaction documentation.

9. Policy Amendments

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the platform following any such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

10. Contact Us

If you have questions about this policy or need assistance with a refund request, please reach out to us:

Email: [email protected]
Phone: +1 867 872 2216
Postal address: 300 Hanlan St, Warren, MB R0C 3E0, Canada
Website: domain.info